FREE SHIPPING ON ORDERS OF $49 OR MORE!
FREE SHIPPING OFFER IS ONLY AVAILABLE IN CANADA AT THE EXCEPTION OF YUKON, NORTHWEST TERRITORIES, NUNAVUT AND NEWFOUNDLAND-LABRADOR. Offer is valid for ground service only and on orders of $49 or more before shipping and taxes.
WHEN WILL YOU RECEIVE YOUR ORDER?
The following delivery times are average times in which you should receive your order, on most occasions you will receive your order earlier than the times specified.
Order processing times:
Most of our orders leave the same day if received by 3 p.m. EST time Monday - Friday. In certain cases, order processing times can take up to 4 business days. If you need your order by a certain date give our friendly Customer Service Line a call at 1-888-908-6585 or email us at firstname.lastname@example.org and we will confirm a delivery date.
Estimated transit time after your order is shipped (Ground Shipping) :
Alberta: 3 to 4 business days
British Columbia: 4 to 5 business days
Manitoba: 2 to 3 business days
New Brunswick: 1 to 2 business days
Newfoundland-Labrador: 3 to 7 business days
Northwest Territories: 7 to 10 business days
Nova Scotia: 1 to 2 business days
Nunavut: 10 to 14 business days
Ontario: 1 to 2 business days
Prince Edward Island: 2 to 3 business days
Quebec: 1 to 2 business days
Saskatchewan: 2 to 3 business days
Yukon: 7 to 10 business days
We use the following carriers to deliver our orders:
Shipping is available only to addresses in Canada and the United States (except the states of Puerto Rico, Alaska and Hawaii). PLEASE NOTE THAT WE DO NOT SHIP TO P.O. BOXES.
All shipping and processing timeframes and/or shipping methods/providers listed on CanadaPacks.ca are to be considered estimates and are not guaranteed.
We will update your order with a tracking number as soon as it becomes available.
We are proud to offer you free shipping over 49$ (before taxes) to most locations in Canada. If you do not qualify for free shipping, the rate charged for the shipping of your order is based on the weight and size of the products, and your location. Before the final checkout page you will be shown what the cost of shipping will be (if applicable).
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
When you place an order with CanadaPacks.ca, we do everything we can to pack, ship, and have your order delivered to you as quickly as possible. Please note that our cutoff shipping time is 3 PM EST. All shipping timeframes and/or shipping methods/providers listed on CanadaPacks.ca are to be considered estimates and are not guaranteed.
Canada Packs does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. Canada Packs also reserves the right to choose a different shipping carrier than the one selected by the customer at checkout in order to ensure the best possible service. For orders with deadlines please order well in advance and mention your deadline in an email you send us at email@example.com
. If you would like to ship with a specific carrier, please send us an email along with your order number and request and we will do our best to accommodate your request. Canada Packs is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.
DAMAGED / UNDELIVERED PRODUCTS
If the product arrives damaged, please contact us within 24 hours of receipt at firstname.lastname@example.org
. We may ask you to provide us with pictures or return the item within 48 hours of receipt. We will then issue a refund or replace the damaged product. Please keep the item(s) and its packaging in case they’re required for the claim assessment.
Thank you for shopping at Canada Packs!